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Our client – global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels- is seeking for English customer care advisor, who will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.
Job Responsibilities:
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and emails/calls handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow procedures, guidelines and policies
Job Requirements:
- Proven customer support experience or experience as a client service representative
- Native or near native in English language
- Good MS Office skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
